Coverage
Frames warranted for life. Glass warranted for ten years.
Our window and door systems carry manufacturer warranties on frames, glass, and hardware. Here's what each covers, and what to do if something goes wrong.
What's covered
Coverage by component
Different components are covered by different manufacturers. The table below shows who warrants what, so you know where to look if you ever need to make a claim.
Lifetime limited warranty
Our vinyl window systems carry a lifetime limited warranty from the manufacturer. The vinyl compound is engineered to resist rust, cracking, warping, peeling, blistering, and corrosion.
Provided by
Manufacturer warranty on the frame extrusion
10-year coverage
Insulated glass units are covered for 10 years against seal failure. Low-E coatings and argon gas fill are part of the sealed unit, so a failed seal is what this coverage addresses.
Provided by
Manufacturer warranty on the sealed glass unit
Roto limited warranty
Window and door hardware — handles, hinges, cranks, and locking mechanisms — is covered against material defects in workmanship and manufacturing under normal use and service conditions.
Provided by
Roto limited warranty
REHAU warranty
European tilt & turn and turn-only systems built on REHAU profiles are covered against manufacturing defects in the vinyl extrusions, hardware, handles, and related components.
Provided by
REHAU manufacturer warranty
Limited lifetime warranty
Our American window line is backed by the profile manufacturer's limited lifetime warranty, using vinyl technology engineered to resist fading, cracking, peeling, and corrosion.
Provided by
Profile manufacturer warranty
Installation
Who installs it matters as much as what you buy
A manufacturer warranty covers the product. It doesn't cover a unit that was set out of square, under-sealed, or flashed incorrectly. That's why the same crew measures, delivers, and installs — leaving one party accountable for the finished result.
- Measured at the wall before ordering
- Hung, sealed, and trimmed by our crew
- No subcontractor hand-offs
- Walkthrough before we call the job done
Making a claim
If something isn't right, tell us
Start with us rather than the manufacturer. We supplied and installed the product, so we can identify the component involved and route the claim correctly.
Call or message us
Describe what's happening and, if you can, send a photo. Note roughly when the installation was completed.
We identify the component
We work out whether it's a frame, sealed unit, or hardware issue — each is covered by a different warranty.
We handle the claim
We file with the right manufacturer and coordinate any replacement or repair work with you.
About the specific terms
The summary above describes which manufacturer covers which component. Full terms, exclusions, and transferability are set out in each manufacturer's written warranty documents. We're happy to send you the applicable document for your product — just ask when you request a quote, or call us.
Questions about coverage?
Tell us which product you have and we'll send the applicable warranty document, or answer whatever you need to know before you buy.